Christoph Lohr, P.E., CPD, ASSE 6020, LEED AP BD+C is a plumbing technical leader and a plumbing lead engineer at Henderson Engineers in Pheo-nix. All views and opinions expressed in this article are his alone. Have some thoughts on this article? You can reach him at chris-toph.lohr@hendersonengineers.com.

One-on-one meetings with managers can solve retention challenges — Part 1

Retaining high-knowledge workers is key as baby boomers retire.

The U.S. is seeing about 10,000 baby boomers (those born between 1946 and 1964) retire per day. That means every day we lose knowledge from our industry due to retirements. The fact that so much of the construction industry is experience- or knowledge-based work makes this fact especially sobering, but the challenges don’t end there.

Increase Word of Mouth for Your Business with Online Reviews

ON DEMAND: Most people will recognize that word of mouth is your best form of marketing. Whether they’re recommending your store to their close circle or sharing their feelings on an online review site, what they say can go a long way toward convincing potential customers to do business with you. So what can you to harness the voice of your customers and make sure it is reaching the right people at the right time?

Bridge the Gap | How to Sell Services Like Amazon Sells Everything Else

The majority of customers have done most of their research and decision making before ever contacting a plumbing business. In fact, the very best leads (based off of closing rate) will come from the company's website. Most businesses know this and have spent vast sums of time and money optimizing and promoting their website to accommodate the modern customer. Yet, many businesses are still having trouble converting website visitors and depend heavily on factory and 3rd party leads.

PM Engineer Magazine

2019 March

The March 2019 issue of PM Engineer dives into the latest plumbing trends in commercial kitchens and baths, including the role grinder pumps play combatting sanitary wipes, and the expanded use of food waste disposers in grocery store prep areas. Also in the magazine, Julius Ballanco sees problems with a new International Plumbing Code change requiring more shutoff valves. John Siegenthaler, P.E., finishes his two-part column on different configurations for thermal storage tanks, and fire protection engineer Jacqueline Wilmot provides a guide for navigating the new and reorganized 2019 edition of NFPA 13.

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Christoph Lohr

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One-on-one meetings with managers can solve retention challenges — Part 1

PM Engineer Magazine

2019 March