A. O. Smith launched a new initiative that uses the QR codes found on A. O. Smith water heaters to connect professionals and homeowners with the tools and information they need quickly and easily. The initiative enhances the customer experience and streamlines the customer service process and provides contractors with the tools they need to be efficient and successful in the field.
Homeowners and contractors will now be able to access product-specific tools and information all in one place. Users can scan the QR code found on the rating plate of their new or existing A. O. Smith water heaters to view a library of resources relevant to their unit. They can also access warranty information, look up part’s numbers, view quick troubleshooting videos and more.