In April, T&S Brass finished the renovation of its customer contact center in Travelers Rest, S.C., to provide more space for the growing department and improve service to its customers. According to T&S Brass, the facility handles several-hundred customer interactions per day, including 300 to 400 calls, hundreds of emails, texts and online chats.
The renovation grows the contact center’s space by 25% and provides updated facilities for T&S Brass customer-service representatives. The facility now has enhanced lighting, adjustable sit and stand desks, and sound-buffering tiles to improve the working environment.