With deep roots in the HVAC, plumbing and other industries it serves, Bornquist Inc.'s places a strong emphasis on having staff members out meeting face-to-face with engineers (and other plumbing/HVAC industry clients) whenever possible. “This is a people business, first and foremost," says Mike Hultgren, president. “At the end of the day, we’re all about our customers and creating more value for them.”