We have so many names for common things and tools that we use in this business; and because I have way too much time on my hands, I started wondering how those names came to be. 

I got an email from the customer service manager at a well-known boiler manufacturer whose name I will keep to myself. 

We go to the places where we’re comfortable when troubleshooting.

You may never understand how important going the extra mile means.

Time on this earth has taught me a lot so far.

He’s been involved in jobs that have gone wrong, of course.

Don’t try this at home.

My Tenderfoot years.

It takes time and patience to break into this industry.

Tracks and animals.