Last year, during the initial phases of the COVID-19 pandemic, I wrote a couple of articles that touched on the subject of organizations coming up with solutions during chaotic situations. A consistent phrase that I've been hearing is, “The pandemic lockdowns didn’t cause [X], but accelerated [X].” Below are some of the trends and opportunities on which I'm keeping my eye in the coming months and years that I think will have the biggest impact on our industry and society.