When Ferguson encountered extensive plumbing-system backups at one of its branches, it decided to turn to one of the product lines it offers customers — Saniflo grinder pumps — as a practical and cost-effective solution.

National distributor Ferguson’s Raleigh, North Carolina branch had been experiencing a gradual worsening of the backup problem. As a result, Branch Manager Nathan Smith called certified plumber Dale Nichols of PipeTechs Plumbing Technologies, which offers rapid-response plumbing service to Raleigh and the surrounding areas.

“There was insufficient grade in the piping system, likely due to a design flaw,” Nichols explains. “It may very well have worked fine for years after the original construction, but during that time the system was acting as a grease trap that finally backed up and began causing problems.”