For a sales transaction to be successful, certain expectations are required for both the buyer and the seller. That same type of arrangement holds true when a building owner purchases a boiler. The owner expects to have a heating system that is trouble-free, efficient and will last for decades. The designer, installer and manufacturer expect to be paid in a timely manner for their design, equipment and installation.
But there is a further expectation of the owner that is rarely mentioned. The designer, manufacturer and installer expect the owner to maintain the new equipment. When it does not happen, bad things can and will occur.