An unstable connection can cause the water heater’s vent collar to separate or detach if pressure is applied, which poses a risk of carbon monoxide poisoning to the consumer.
U.S. Consumer Product Safety Commission, in cooperation with Navien America,
recently announced a voluntary recall of about 13,000 Navien instantaneous or tankless
water heaters manufactured by Kyung Dong Navien Co. of South Korea. An unstable
connection can cause the water heater’s vent collar to separate or detach if
pressure is applied. Although no injuries have been reported, a detached vent
collar poses a risk of carbon monoxide poisoning to the consumer.
tankless water heaters are white with “T-Creator” and “NAVIEN” on the front.
Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A),
CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water
heater lists the model number along with the manufacturing year in YYYY format.
models were sold by wholesale distributors to in-home installers nationwide
from February 2008 through March 2009 for between $1,500 and $2,100.
should immediately stop using and check the model and manufacture year
information on their Navien water heater. Consumers with recalled water heaters
should immediately contact Navien to schedule a free repair. Navien will
replace all Nylon 66 vent collar with PVC collars. Consumers who continue use
of the water heaters while awaiting repair should have a working carbon
monoxide alarm installed outside of sleeping areas in the home.
of the type of water heater that is used, every home should have a CO alarm
outside all sleeping areas and consumers should ensure that their CO alarms
have working batteries.
additional information, contact Navien at 800/244-8202 between 8 a.m. and 5
p.m. PT Monday through Friday, or visit the firm’s website at www.navienamerica.com. Note: It is
illegal to resell or attempt to resell a recalled consumer product.
see a picture of the recalled product, go to www.cpsc.gov/cpscpub/prerel/prhtml12/12074.html.
Consumer Product Safety Commission.
Navien recalls tankless water heaters due to carbon monoxide poisoning risk
January 11, 2012