North American contractors lose an estimated $400 million per year on power tool repair costs. Much of this cost is associated with wear and tear, for which manufacturer warranties offer little or no protection. Independent research found that when repairs are required due to wear and tear, the damage is usually more extensive, incurring extra expenditures in terms of parts, labor, transportation and employee downtime, which results in an increased total cost of power tool fleet ownership.
To counteract this, Hilti is raising industry standards with the launch of Lifetime Service-a comprehensive, simple-to-understand program that offers unparalleled service, major financial benefits and access to the latest technological advancements throughout a tool's lifetime. With Lifetime Service, Hilti stands behind its products and can provide total customer satisfaction to its tool owners and users.