To counteract this, Hilti is raising industry standards with the launch of Lifetime Service-a comprehensive, simple-to-understand program that offers unparalleled service, major financial benefits and access to the latest technological advancements throughout a tool's lifetime. With Lifetime Service, Hilti stands behind its products and can provide total customer satisfaction to its tool owners and users.
During the initial no cost period (up to 2 years, depending on tool model), your tool will be serviced quickly and reliably with no additional cost to you. During the lifetime repair cost limit, which begins after the no cost period, the tool will have a maximum repair cost of no greater than 30% of the tool's list price. Once the tool is repaired, it receives an additional six months of no cost service. The lifetime manufacturer's warranty covers the tool against manufacturer defects for the life of the tool.
Lifetime Service includes the tool's transportation to and from a Hilti repair center, maintenance service, repair and replacement of all worn out or defective parts, functional testing and adjustment and safety check after any repair.
For more information on Lifetime Service, contact Hilti Customer Service at 1-800-879-8000 or visit the link below.